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Privacy & Security

1.What do we collect about you?

When you shop with Mama Feelsgood there are a few ways we collect information about you. When you register with us, we ask for your

name,

address,

telephone number,

e-mail address,

 All this is necessary for us to be able to recognise you as a registered customer and fulfil the order you have placed with us. We keep a record of your purchase with us. Also it is a huge help in dealing with any problems that may occur with an order, and help reduce the time it takes to deal with it. ie if there is a problem with your order we will email or ring you BUT only if there is an issue or problem, we will not contact you other wise.

IF you sign up for our newsletter we will use the information registered to contact you  this means we can send you exciting new offers and news of any updates to our range etc but ONLY if you've signed up for our newsletter.

We use secure server technology to ensure your  information is protected properly. We do not collect or store your bankcard information, this is done by Sagepay or PayPal, and you will be securely transferred to their site in order to complete payment

 2.How we use your personal data.

What do we use your personal data for:?Dealing with your orders, for speedy dispatch.?Analysis for statistical use ie customers shopping trends / habits.?To let you the customer know about company information / special offers etc.?For use in customer returns/ exchanges.?Only in special circumstances will we ever share some of your data with others, these being:?When paying by credit / debit card our service provider (SAGE pay or PayPal) will require your details for possible credit checks/ fraud prevention purposes. We only release the relevant information needed to process these requests.?If you do not want us to contact you with emails ever please email help@mamafeelsgood.com 

3.Cookies

 In our effort to provide you with services customised to your interests, we use "cookies" to assist in the collection of information.

Cookies are small encrypted text files that are stored on your computer or other device by our Site. Specifically the cookies used by our Site are described as session or transient cookies, these cookies are stored in your computer's memory only during your browsing session and are automatically deleted from your computer when the browser is closed. These cookies allow you to move from page to page whilst we keep track of the items you have added to your shopping cart. Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and can also become no longer accessible after the session has been inactive for a specified length of time. You may change your website browser settings to reject cookies. To learn more about cookies and how to disable them or opt out of their usage please visit www.aboutcookies.org. Please note, however, that some cookies are essential in order to shop on www.mamafeelsgood..com and in the event you do reject cookies this may impair the functionality of the Site and may mean that you are unable to shop on the Site.

 More information on cookies:

Some cookies are described as permanent, persistent, or stored cookies. These are cookies that are stored on your computer and are not deleted when you close your browser. Permanent cookies can store your preferences for a particular web site, allowing those preferences to be used in future browsing sessions.
Permanent cookies can be used to identify you as an individual user, so they may be used by a web site to analyse your browsing behaviour within the web site. These cookies can also be used to provide information about the numbers of visitors, the average time spent on a particular page and generally the performance of the web site. They are usually configured to keep track of users for a prolonged period of time, in some cases many years into the future. 
Should you have any concerns follow the link below to www.aboutcookies.org, where you can learn how delete cookies from your computer.

 4.Want more information?

If you have any questions about the use of your personal details or our private policy please contact us at :mama@mamafeelsgood.com.

And more

Please be aware the internet is a global network, and we do operate using e-mails etc, therefore your data does travel internationally. You should be aware that if you place an order with Mama Feelsgood you are agreeing and authorising us to process data in this way.

5.Security

All Mama Feelsgood online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security. Your payment details are held in an encrypted format until we process your order.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

We do not collect or store your bankcard information, this is done by Sagepay or PayPal, and you will be securely transferred to their site in order to complete payment

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

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